Frequently Asked Questions
Everything you need to know about shopping with Hooligans.co.id
How do I track my order?
Once your order is shipped, you will receive an email and SMS notification containing your tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
What is your return and exchange policy?
We offer a 7-day return policy for items in their original condition with tags attached. If the product is defective or the wrong size, we will facilitate a free exchange or a full refund.
Which payment methods do you accept?
We accept various payment methods including Bank Transfer (Virtual Accounts), Credit/Debit Cards, and popular e-wallets such as GoPay, OVO, and ShopeePay.
How long does shipping usually take?
Standard shipping within Indonesia typically takes 2-4 business days for Jabodetabek areas and 3-7 business days for other provinces, depending on the courier service selected.
Are your products authentic?
Absolutely. All products sold on Hooligans.co.id are 100% authentic and sourced directly from official manufacturers or authorized distributors.
Do you offer international shipping?
Currently, we primarily ship within Indonesia. However, international shipping can be arranged upon request by contacting our customer service team via WhatsApp.